Help desk
This page is only for GreenPetLife support issues.
If the issue is about accounts, subscriptions, records, uploads, or analysis results, this is the fastest route.
01
Account issues: include your sign-in method and roughly when the issue appeared.
02
Subscription issues: try Restore Purchases in the app first, then attach the order or system subscription screenshot.
03
Record or upload issues: screenshots plus reproduction steps usually speed things up.
Support email
- lvpige@gmail.com
- We usually respond within 24 to 48 hours.
Common issue types
- Sign in with Apple, Google Sign-In, or account access issues
- Subscriptions, restore purchases, and membership sync issues
- Pet profiles, health records, uploads, and analysis result issues
- Feature requests and bug reports
Account deletion
- Use Settings > Delete Account inside the app first whenever possible.
- If you cannot complete deletion inside the app, email the support address above.
- Include your nickname and sign-in method so the request can be verified.
Subscriptions
- Subscriptions are managed by the platform store, such as App Store or Google Play.
- Auto-renewal can be cancelled in the system subscription settings.
- If a purchase is not activated, try Restore Purchases in the app first.
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